StorCase products and drives must be returned in StorCase approved packaging, or original StorCase packaging when possible.

Acceptable Packaging

Drives:
Enclose each drive in an ESD bag and seal. If possible, use a wrist ground strap at all times and handle the drive carefully as you would a "good" drive.

Products:
Be sure each product is packaged to prevent shipping damage.

Unacceptable Packaging
Do not use bubble wrap, styrofoam peanuts, paper, padded shipping envelopes or non-approved plastic.

IMPORTANT
Any shipment received without a Return Material Authorization will be returned to you at your expense.

Failure to comply with the above packaging requirements will cause your warranty to be voided.

Returning a StorCase product or drive:

1. Place the "properly packaged product" in a cardboard box. Surround each packaged product with thick foam rubber to prevent damage during shipping.

2. Clearly write all shipping information and the RMA number on the outside of each package being returned. Please place shipping labels on outside of carton (if provided).



3. Be sure to enclose the shipping invoice(s) in each package.

4. Include a brief description of the problem.

Note: Multiple RMA's may be shipped in one container provided that each product is individually packaged and each package is clearly identified with the appropriate RMA number. All RMA numbers must be present on the outside of each shipping carton.

Shipping Address

StorCase Technology
Attn: RMA#___________
17650 Newhope Street
Receiving Dock, Gate#4
Fountain Valley, CA 92708