Product or component failures resulting from accidents, abuse, misuse, natural or personal disaster, external power surge or failure, or any unauthorized product disassembly, repair or modification are also excluded from this agreement. StorCase will not be responsible for any software, firmware or customer data stored within or interfacing with a StorCase product.

The StorCase Advanced Replacement Service is available only for product replacement in the continental USA.

Advanced Component Replacement
If a product covered by this service fails or is determined defective, StorCase, at its sole discretion, will ship either new or refurbished product or component(s) providing the same or equivalent specifications and levels of performance. StorCase will cover transport costs for FedEx® or UPS® Standard overnight shipping.

Defective Component Return
Defective products or components must be returned to StorCase in approved packaging, or in the original StorCase packaging. StorCase will provide a return-shipping label and will arrange for appropriate return transport to the StorCase factory.


Service Procedures:
In the event of product malfunction or failure, please contact a StorCase Technical Support Specialist at 888-435-5460 during regular business hours (6:00AM to 5:00PM, PST, Monday through Friday, excluding Holidays). Please be prepared to provide the following information:

• Product serial number
  
  
• Fault/failure details, including any results from tests that may have been carried out to identify or provide insight to the problem.

This agreement requires the end user to provide reasonable effort towards communication and cooperation with a StorCase Technical Support Specialist to identify and understand the apparent product failure. If the end user and StorCase Technical Support Expert are unable to eliminate the apparent fault or correct the failure, StorCase will send a replacement product or applicable component(s). This agreement also requires end user assurance that an appropriately-knowledgeable person will be available to install the replacement product or components in accordance with the recommended procedures as described and/or illustrated in the applicable StorCase Product User Manual. The defective or damaged product or components must be returned to StorCase for analysis.

Return Procedures:
For product or component returns, the following procedures must be followed:

• An RMA number will be issued by the StorCase Technical Support Expert. This RMA number must be displayed on the outside of the shipping container.
  
  
• StorCase is responsible for all costs associated with the shipment of RMA products. StorCase will provide a shipping label along with written instructions.
  
  
• It is the responsibility of the purchaser to repackage RMA products properly to prevent damage/further damage in transit.
  
  
• RMA products must be received within 10 working days of the original RMA issue date. If an RMA product is not received within the allotted 10-day time period, a net 10 invoice will be issued at list price value, plus shipping costs.

Disclaimers
The foregoing is the complete Advance Replacement Service agreement for the products identified above and supersedes all other replacement agreements and representations, whether oral or written. StorCase expressly disclaims all replacements for the identified products not stated herein. In no event will StorCase be liable to the purchaser, or to any user of a StorCase product, for any damages, expenses, lost revenues, lost savings, lost profits, or any other incidental or consequential damages arising from the purchase, use or inability to use a StorCase product, even if StorCase has been advised of the possibility of such damages.